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Pass Guaranteed Quiz 2025 Salesforce Energy-and-Utilities-Cloud–High-quality Certified Questions

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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

Topic
Details

Topic 1

Implementation: The topic assesses the ability to configure Energy and Utilities Cloud to meet business models, manage licenses, set up order capture, and enable post-sales processes. It also measures proficiency in executing data migration, integrating third-party systems, and deploying relevant components.

Topic 2

Solution Design: Solution design evaluates expertise in mapping Energy and Utilities Cloud components to current architectures and crafting future state designs that fulfill business and data model requirements. Energy and Utilities Cloud professionals must demonstrate the ability to define architecture, processes, and security considerations while leveraging deployment tools.

Topic 3

Test and Deploy Energy and Utilities Cloud Applications and Solutions: This topic evaluates the capacity of Energy and Utilities Cloud professionals to outline and execute a deployment plan that integrates Salesforce core and Vlocity components. Mastery includes validating processes, enabling user testing, and managing UAT milestones.

Topic 4

Discovery: Mastering discovery ensures proficiency of Energy and Utilities Cloud professionals in understanding and documenting customer needs, aligning stakeholder requirements, and analyzing current business processes for Energy and Utilities Cloud solutions. This foundational topic measures the ability to identify gaps in processes and architecture compared to standard product capabilities.

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q61-Q66):

NEW QUESTION # 61
An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites.
How would a consultant meet this business requirement?

A. Create an opportunity, add products to it. then submit it tothe MultiAppHandler class
B. Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.
C. Create a multi-site quote, add members to the quote, and add products for each site
D. Create quotes for each individual site and add products, then run multi-site batch jobs.

Answer: B

Explanation:
For a consultant to meet the business requirement of creating a quote for a customer with multiple sites, the most efficient approach within Salesforce Energy and Utilities Cloud is to create a Master quote and then organize the products and services by site using groups within the quote. This method allows the consultant to manage the complexities of multi-site quotes systematically, ensuring that each site's specific needs are addressed within a single, overarching quote structure, thereby streamlining the quoting process for complex customer scenarios.References= Salesforce documentation on CPQ and quoting best practices outlines the process of creating Master quotes and utilizing groups to manage complex quoting scenarios, such as quotes for customers with multiple sites:https://help.salesforce.com/articleView?id=cpq_quotes.htm&type=5

NEW QUESTION # 62
Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?

A. Metadata API
B. Omnichannel data access
C. Streaming data API
D. SSO data access

Answer: B

Explanation:
Salesforce Energy and Utilities Cloud provides a comprehensive, unified view of utility customer interactions across multiple channels, facilitating seamless service and support. The digital interaction platform, by leveraging omnichannel data access, enables utilities to offer their customers a consistent experience whether they're accessing information online, through mobile applications, or via internal console applications. This approach ensures that all data access methods are integrated and provide a unified experience, reflecting Salesforce's commitment to creating connected customer experiences across various touchpoints. Reference = Salesforce Energy and Utilities Cloud documentation emphasizes the importance of creating a connected and seamless customer experience across different channels and platforms, which is achieved through omnichannel data access. This can be further explored in the Salesforce Energy and Utilities Cloud guide and the Salesforce Omnichannel features documentation: https://www.salesforce.com/products/industries/energy-and-utilities/overview/

NEW QUESTION # 63
An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared tostandard Salesforce Communities?

A. Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make implementations simple and easy
B. Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex
C. Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
D. Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused

Answer: C

Explanation:
The Energy and Utilities Cloud Communities license provides significant value by extending the same data model, user interfaces, integrations, and processes used in the call center to the self-service portal built with Salesforce Communities. This ensures a consistent and integrated experience across customer service touchpoints, enabling customers to access personalized services, manage their accounts, and interact with the utility provider through a self-service portal that mirrors the functionality available to call center agents.References= Salesforce Energy and Utilities Cloud documentation on community portals and self-service highlights the ability to extend call center capabilities to customer self-service platforms, providing a cohesive and efficient customer experience:https://www.salesforce.com/products/community-cloud/industries/energy-utilities/

NEW QUESTION # 64
The administrator of an energy company needs to manage the lifecycle of new contracts in Salesforce. After the generation of the contract, it needs to be sent to the customer for eSignature through DocuSign.
Which two features of Contract Lifecycle Management and OmniStudio can be used?

A. An integration Procedure with a DocuSign Signature action can be called from an Omniscript to email the contract for signature
B. The 'Send for eSignature' Velocity action can be used to send the last version of the contract document to DocuSign
C. An Omni script can be configured, and a DocuSign Envelope action can be used to email the contract for signature.
D. An Integration Procedure with an HTTP action is needed to integrate with DocuSign. which can be called from an Omniscript

Answer: A,C

Explanation:
In managing the lifecycle of new contracts in Salesforce and integrating with DocuSign for eSignatures, the use of OmniStudio tools is pivotal. An OmniScript can be configured to include a DocuSign Envelope action, which facilitates the emailing of the contract for signature. Additionally, an Integration Procedure with a DocuSign Signature action can be called from an OmniScript, providing a streamlined method to integrate Salesforce with DocuSign and automate the contract signature process. These features leverage the capabilities of OmniStudio to offer flexible and customizable solutions for contract management and eSignature processes, enhancing efficiency and user experience. Reference = Salesforce OmniStudio, including OmniScripts and Integration Procedures, provides comprehensive capabilities for integrating Salesforce applications with external services like DocuSign. The Salesforce documentation on OmniStudio tools offers guidance on configuring these features to streamline business processes

NEW QUESTION # 65
During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?

A. Rate change notifications
B. Payment reminders
C. Electronic funds transfers
D. Customer satisfaction surveys

Answer: C

NEW QUESTION # 66
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