Free PDF Quiz EXIN - SIAMP - EXIN SIAM Professional Exam–High Pass-Rate Reliable Test Forum

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EXIN SIAMP Exam Syllabus Topics:

Topic	Details
Topic 1	Run and Improve: In this part, candidates are tested for their ability to operate the SIAM framework. It also covers improving monitoring the performance and making sure that necessary adjustments are made.
Topic 2	SIAM Practices Across the Stages: In this section of the exam, the focus is given to the application of core practices throughout the whole lifecycle.
Topic 3	Implement: In this section, the focus is given to using the SIAM framework in action and establishing governance.
Topic 4	Discovery and Strategy: In this section, the focus is given to identifying service integration needs and designing the SIAM model.
Topic 5	Plan and Build: This section of the exam focuses on defining roles, responsibilities, processes, and technologies for SIAM adoption and deployment.

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EXIN SIAM Professional Exam Sample Questions (Q52-Q57):

NEW QUESTION # 52
ZYX has experienced a failure in their finance system leading to the delay of an invoicing run, a resulting temporary cash flow problem, and a breach of the service level for the end-to-end service.
Investigations show that this was caused by a change implemented by NETSCO A change request had been raised but not yet authorized As the NETSCO engineer thought it was urgent, they implemented the change without following the appropriate change processes to obtain authorization.
What is the most appropriate course of action the service integrator should take?

A. Create a service improvement initiative for the treatment of emergency changes
B. introduce a service level target on changes implemented outside of the change control process
C. Impose service credits on NETSCO to compensate for the service level failure
D. inform the management of NETSCO and let them deal with it as an operational matter

Answer: A

Explanation:
* Incident Analysis:The failure in the finance system was caused by an unauthorized change implemented by a NETSCO engineer. This indicates a gap in the emergency change management process.
* Service Improvement:Creating a service improvement initiative focused on the treatment of emergency changes addresses the root cause of the issue and prevents future occurrences.
* Process Enhancement:This initiative should involve reviewing and strengthening the emergency change management process, including clear guidelines, authorization procedures, and training for engineers.
* Alternative Actions:
* Imposing service credits (Option B) addresses the symptom (service level failure) but not the underlying process issue.
* Informing NETSCO management (Option C) alone is insufficient to drive systemic change.
* Introducing a service level target on unauthorized changes (Option D) adds a monitoring mechanism but does not directly improve the change management process.
* Conclusion:The most appropriate course of action is to create a service improvement initiative for emergency changes. This proactive approach enhances the overall change management process and reduces the risk of similar issues in the future.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Change Management
* SIAM Professional Body of Knowledge (BoK), Service Improvement and Emergency Change Management Sections

NEW QUESTION # 53
ZYX have decided to use the external service integrator structure The ZYX CEO wants to minimize risks to service availability. In order to avoid reliance on single service providers the CEO wants to use four different providers for hosting There will be one service provider for hosting for each of the following countries
-the UK
-Germany
-the Netherlands
- Australia
To provide resilience every application used by ZYX will be hosted by three different hosting service providers The CEO wants to ensure a rapid introduction of new services and service providers She also wants to ensure that the costs for the service integrator are as low as possible The ZYXH legal team does not want to make the drafting of the contracts more difficult than necessary It is clear that there is a single structure needed for the service integrator contract Which contract structure is the most appropriate for ZYX?

A. Adopt that same structure for the hosting provider contracts
B. Adopt a single structure for the hosting provider contracts
C. Adopt custom structures for each hosting provider contract
D. Ask the hosting providers to provide their own structure.

Answer: B

Explanation:
Understanding the Scenario:
* ZYX wants to minimize risks to service availability by using four different providers forhosting in the UK, Germany, the Netherlands, and Australia.
* Each application will be hosted by three different providers to ensure resilience.
* The CEO aims for rapid introduction of new services, low costs for the service integrator, and simplified contract drafting.
Analyzing the Options:
* Option A:Adopting the same structure for all hosting provider contracts might reduce complexity but doesn't address the requirement for a single contract structure.
* Option C:Custom structures for each hosting provider contract would complicate the contract drafting process, going against the legal team's preference.
* Option D:Allowing hosting providers to provide their own structure would lead to inconsistencies and difficulties in managing multiple contracts.
Selecting the Optimal Approach:
* Option B:Adopting a single structure for all hosting provider contracts ensures consistency, simplifies the management process, and aligns with the legal team's requirement to avoid complexity in contract drafting. It also supports rapid service introduction and cost efficiency by streamlining contract management.
Justification:
* A single contract structure facilitates easier management and integration across different providers, which is critical for maintaining service resilience and availability.
* This approach aligns with SIAM principles of consistent and streamlined service integration and management.

NEW QUESTION # 54
ZYXS has been appointed as the service integrator The CIO of ZYX would like to disband the IT Steering Group. She wants the former Product Development Forum to be expected to include representatives from every provider.
This new body will be known as the Services Steering Group (SSG). The responsibilities of the SSG will include approving the design and funding for new products and services and the supporting architectures, setting policies for related governance, and considering new technologies that can assist with achieving the goals of the ZYX corporate strategy. The SSG will be chaired by the ZYXS IT Director.
The representatives of the SSG must be empowered to take decisions on behalf of their organizations What type of structural element is this steering group*?

A. Working group
B. Service design forum
C. Tactical governance board
D. Strategic governance board

Answer: D

Explanation:
SSG Responsibilities:
The SSG is responsible for approving the design and funding for new products and services, setting policies for related governance, and considering new technologies to achieve corporate strategy goals.
Strategic Nature:
These responsibilities are strategic in nature, focusing on high-level decision-making, long-term planning, and alignment with corporate strategy.
The board's role is to provide strategic direction and oversight for the SIAM ecosystem.
Empowerment and Decision-Making:
The representatives in the SSG must be empowered to make decisions on behalf of their organizations, indicating a high level of authority and responsibility.
Structural Element:
Given its role and responsibilities, the SSG is best categorized as a strategic governance board, providing direction and governance at the highest level.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on Governance Structures ITIL 4: Direct, Plan and Improve (DPI), Section on Governance

NEW QUESTION # 55
The CIO is about to establish a project to transition ZYX to a SIAM operating model.
Which are the most important governance requirements to initially focus on, given the situation of ZYX?

A. Before initiating the transition project designing and completing a detailed tooling strategy is critical for ZYX. This will help ZYX to select the service integrator and the service providers and will ensure a smooth onboarding of service providers into the integrated solution
B. The first task for the CIO is to establish governance over service levels and key performance indicators This will ensure that all contracts and agreements with SIAMRUS and the service providers are in place before transitioning to the SIAM operating model
C. in order to ensure a smooth transition to the SIAM operating model, the CIO must focus on mitigating risks such as the ownership of tools, processes and data This is in order to prevent any loss of knowledge and skills as service providers are replaced
D. At this point in planning the transition project, the most important area for the CIO to focus on is strategic planning This includes building the SIAM business case reviewing legal requirements, identifying strategic nsks and ensuring a robust control structure is in place

Answer: D

Explanation:
Introduction:
* This question asks about the most important governance requirements to initially focus on when transitioning ZYX to a SIAM operating model.
* Effective governance is crucial for a successful transition to a SIAM model.
Analyzing the Options:
* Option A:
* Focuses on strategic planning, building the SIAM business case, reviewing legal requirements, identifying strategic risks, and ensuring a robust control structure.

NEW QUESTION # 56
- ZYX has selected OUTSCO to be the service integrator, provide hosting for the mainframes and servers, and the wide area network for ZYX - ZYXS will provide the service desk for the SIAM ecosystem.
- All other service providers with rolling contracts will continue to provide their services
- The CIO has asked for the development of a tooling strategy for the SIAM ecosystem.
- The CEO wants to achieve an optimum balance between cost and data integrity.
What tooling strategy should ZYX use?

A. All service providers use the OUTSCO toolset or integrate their own toolset with OUTSCO's toolset
B. All service providers use the OUTSCO toolset within six months after transitioning to SIAM
C. All service providers use their own toolsets and integration will be achieved through re-keying
D. All service providers use the ZYXS toolset or integrate their own toolset with the ZYXS toolset.

Answer: A

Explanation:
Tooling Strategy Requirements: The tooling strategy must achieve a balance between cost and data integrity, as specified by the CEO.
Service Integrator's Role: OUTSCO, as the service integrator, has a central role in the SIAM ecosystem. Ensuring that all service providers use the OUTSCO toolset or integrate with it promotes consistency and data integrity.
Cost-Effective Integration: Integrating with the OUTSCO toolset avoids the high costs associated with re-keying data from disparate toolsets, which can be prone to errors and inconsistencies.
Unified Toolset Benefits:
Consistency: Using a common toolset ensures consistent processes and reporting across all service providers.
Data Integrity: A single toolset minimizes the risk of data loss or corruption during integrations.
Efficiency: It enhances efficiency in incident, problem, and change management processes.
Alternative Options:
Forcing all providers to use the OUTSCO toolset within six months (Option B) may be impractical and disruptive.
Using the ZYXS toolset (Option C) does not align with the central role of OUTSCO as the service integrator.
Allowing each provider to use their own toolsets with manual integration (Option D) is costly and risks data integrity issues.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Tooling and Information Management SIAM Professional Body of Knowledge (BoK), Toolset Integration Sections

NEW QUESTION # 57
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